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Effective Date: August 20, 2025

At Wheel House Tire & Auto, accessible from https://www.wheelhousetires.com, we strive to ensure your satisfaction with every purchase. This Return Policy outlines the conditions under which you may return or exchange tires, automotive parts, or other products purchased through our website. Please read this policy carefully before making a purchase.

 

1. Eligibility for Returns

You may return or exchange products purchased from our website under the following conditions:

• Timeframe: Returns must be initiated within 30 days of the delivery date.

• Condition: Products must be unused, undamaged, and in their original packaging, with all tags, labels, and accessories included. Tires must not have been mounted or driven on.

• Proof of Purchase: A valid order number or receipt is required to process a return.

• Eligible Products: Most tires and automotive parts are eligible for return, except for custom-ordered, special-order, or clearance items, which are final sale unless defective.

 

2. Non-Returnable Items

The following items are not eligible for return unless they are defective or damaged upon receipt:

• Custom-ordered or special-order products.

• Clearance or discounted items marked as "final sale."

• Gift cards or services (e.g., installation or maintenance services).

 

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at info@wheelhousetires.com or call (417) 967-4500 with your order number and reason for return. We will provide a Return Merchandise Authorization (RMA) number.

2. Package the Item: Securely package the product in its original packaging, including all accessories and documentation. Include the RMA number on the package.

3. Ship the Item: Send the package to the return address provided in the RMA instructions. You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).

4. Inspection: Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your return.

 

4. Refunds

• Approved Refunds: If your return is approved, we will issue a refund to your original payment method within 7–10 business days of receiving the returned item. The refund will cover the purchase price, excluding original shipping fees.

• Exchanges: If you prefer an exchange, we will ship the replacement product at no additional shipping cost, subject to availability.

• Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will provide a prepaid shipping label for the return and issue a full refund or replacement, including any original shipping fees.

 

5. Shipping Costs

• You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect, damaged, or defective item).

• Original shipping fees are non-refundable unless the return is due to our error.

• We recommend using a trackable shipping service for returns, as we are not responsible for lost or undelivered return packages.

 

6. Damaged or Defective Products

If a product arrives damaged or defective, please contact us within 7 days of delivery at info@wheelhousetires.com or (417) 967-4500 with your order number and photos of the damage or defect. We will arrange for a replacement or refund and provide a prepaid shipping label for the return.

 

7. Cancellations

• You may cancel an order before it is processed for shipping by contacting us at info@wheelhousetires.com or (417) 967-4500. If the order has already shipped, it is subject to this Return Policy.

• Orders for custom or special-order items cannot be canceled once processing has begun.

 

8. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us at:

Wheel House Tire & Auto
Email: info@wheelhousetires.com
Phone: (417) 967-4500
Address: 6722 Highway 63, Houston, Mo, 65483
Website: https://www.wheelhousetires.com

 

9. Changes to This Return Policy

We may update this Return Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

By purchasing from Wheel House Tire & Auto, you acknowledge that you have read, understood, and agree to be bound by this Return Policy.